The Cure for the Meeting Blues

Meeting. Just the word itself can evoke feelings of fear, dread, and panic. But it doesn’t have to. The primary reason to call a meeting is to share or brainstorm information, or to develop a plan of action for accomplishing a goal. That’s it.

Unfortunately, what often results from meetings are frustrated participants, unclear expectations, and, almost inevitably, more meetings. Often, a meeting will end with no decision being made or articulated, making it impossible for participants to turn decisions into action.

One of the best cures for meeting ills—that will make sure your meetings are the best investment of your time and resources—is to find someone to facilitate your meetings. Someone who knows the essentials of good facilitation.

With that in mind, here are some thoughts that every facilitator should keep in mind when preparing for, running, and following up on a meeting:

1. Create an agenda, complete with meeting goals, and stick to it.

In order for a meeting to be considered a success, there needs to be a tangible outcome—something actionable. Without an agenda, participants will feel free to bring up loosely related subjects that aren’t critical to achieving the goals of the meeting. Good ideas and purposeful tangents can happen within the construct of a solid agenda with strong facilitation.

2. Watch the clock.

The agenda should detail specific amounts of time for the discussion of each item. A good facilitator will keep track of the clock, remind the participants of the time, and generally keep the meeting on track.

3. Allow some time for fun.

Yes, meetings are work. But that doesn’t mean they can’t be fun. Facilitators should be relaxed enough to allow joking and small talk, but know when it is time to bring the focus back to the task at hand.

4. Turn ideas and decisions into action.

A meeting’s success can be measured by the amount of forward motion that occurs after everyone is dismissed. Too often, however, participants leave a meeting unsure of where to go next. Good facilitators should get agreement on every decision, help the group develop an action item to accompany every decision, and assign a person to complete each action. This information should be recorded in the meeting minutes.

5. Learn from your mistakes.

At the end of the meeting, before excusing the group, the facilitator should take a moment to get feedback from the group. That feedback should be used to improve future meetings.

If your company needs to cure its meeting ills, a solid facilitator may be just what the doctor ordered to get things on the road to recovery.

http://www.ParagonPress.net – Printing, direct mail, graphic design, social media, marketing services – 318.868.3351

Recharge Customer Referrals

There are several ways to increase the number of customer referrals your company experiences. Here are just a few:

• Offer incentives to customers that bring in referrals. The incentives don’t have to be big, just something that will catch their eye and cause them to spend even five minutes thinking of people they could refer. The ideal incentive would be a product or service that your business already provides.

• Create and send a referral form with invoices or other customer correspondence. When your customers receive this form, and they are pleased with the service you have provided, they will be more likely and more willing to refer someone.

• Consider asking your suppliers for leads. Remind them that when your business grows, theirs does as well. Encourage this exchange by offering them the same service in return.

http://www.ParagonPress.net – Printing, Direct Mail, Design, Social Media, Marketing – 318.868.3351 – Ranked #1 nationwide for loyalty and satisfaction

RACK CARDS – Make an Impact

Have you considered the direction of your current marketing strategy lately? Are you stuck in a rut? Maybe it’s time to stretch the boundaries of your marketing plan to include rack cards—those convenient little cards that are available in rest stops, hotels, convenience stores and other high-traffic areas.

Why put limits on marketing when something as simple as rack cards can take your company’s information to places you wouldn’t ordinarily advertise? In fact, it can be extremely beneficial to advertise in areas that may be outside your typical marketing comfort zone. You never know who needs the services you provide, and the target marketing you do really only goes so far.

Location, location, location is one of the key benefits of rack cards. Not only are the racks placed in high-traffic areas with large volumes of people walking by on a regular basis, the people who stop at the rack are looking for information. They are actively trying to learn more about the area they are visiting—and your company is right there in the mix.

If your company provides a product or service that you don’t think people would pick up a rack card to read about, think again. Rack cards aren’t just viewed by people that are passing through town—visitors and residents alike have use for the information that can be gained from the cards they will find.

If your company is considering producing a rack card, here are some things to keep in mind:

• Bold, clear graphics. Stick to images that paint a positive picture of your company and will stand out on the rack.

• Well-chosen words. You have a limited amount of space to get your message across. Craft your message carefully.

• Paper. A heavy, coated paper will provide greater durability.

• Color. Be sure your rack cards are printed in color to grab attention.

Ask us about adding rack cards to your marketing plan! http://www.ParagonPress.net – 318.868.3351 – joan@paragonpress.net

Statement Stuffers

Statement Stuffers: Sales Tools Worth Trying

Want to share important information with your clients and promote your products without incurring the expense of a typical advertising campaign? Why not give statement stuffers a try?

Statement stuffers are a simple little sales tool that national retailers, utility companies, banks, and credit-card companies have been using for years—and with great success!

Statement stuffers are inexpensive to produce and mail. Because of their dimensions, multiple stuffers can be printed on a single sheet of paper and then cut down to size. This reduces press time, saving money on each impression. Plus, adding a stuffer to each statement that is mailed will typically add nothing to the postage cost.

In many companies, purchasing decisions are made by the same people who pay the bills. A well-thought-out statement stuffer, promoting a product or service that would be of interest to these buyers, could mean more and better sales in the future.

And statement stuffers can do more than market products. They can also be used to communicate important information to your client base. Since most clients receive a printed statement every month, printing a statement stuffer with information about changing services or potential concerns guarantees that the information will reach your audience in a timely manner.

Despite the name, a statement stuffer can be used for far more than just an addition to monthly statements. Many companies use their statement stuffers as front-counter handouts, include them with promotional packs, and add one to each order that goes out. As they’ve discovered, with statement stuffers the possibilities are endless.

http://www.ParagonPress.net – 318.868.3351 – Ranked #1 among printers nationwide for LOYALTY & SATISFACTION!

 

COMPETITION Doesn’t Have to be the Enemy

Competition is everywhere you look in the business world. We compete for money, recognition, customers, and power. We compete in terms of prices, products, and even employees. You may wonder, “What’s wrong with competition? Doesn’t it help improve products and build a richer society? Doesn’t it make our lives easier, safer, and more productive?” The answer is yes, business competition is good … if it is healthy competition.

Healthy business competition is normal, good-natured, and concentrated on offering the best value to consumers. However, competition becomes unhealthy when it is excessive and mean-spirited.

One problem that surfaces when companies engage in unhealthy competition is the increased tension. This can be seen between big businesses and small businesses, businesses and employees, and even businesses and customers. But this tension doesn’t have to exist, if you are willing to see your competition in a different light.

While it is true that competition is the essence of capitalism, it does not mean that you need to declare war on your competitors. And though it may sound crazy, your toughest competitors can be positive assets to your company.

Consider this: your toughest competitors are the businesses that stand behind their products and services, charge a fair price, and enhance the reputation of your industry. Why not spend your energy finding ways to work in tandem with your competitors instead of bringing them down? Your efforts to work together could help your company reduce marketing costs, spur innovation, and even lead to new marketing opportunities.

In many industries, businesses select a particular market segment or take on a specialty. Businesses that feel limited by their existing niche markets can benefit from strategic partnerships with other similar businesses, allowing them to target a broader base without having to bear the full marketing cost. By joining forces with your competition and promoting your industry, region, or companies as a group, you can enhance the image of your individual companies and, in turn, increase sales for all.

By forming business alliances, you can not only learn more about your industry and different marketing techniques, but you can also reach more customers, gain more business through referrals, and possibly fill a gap in your company’s abilities. It’s definitely a win-win situation.

http://www.ParagonPress.net – 318.868.3351 – Ranked #1 in loyalty & satisfaction – Leader in print production, direct mail, graphic design, social media, marketing services.

 

Encourage Active Group Involvement!

Getting the most out of a team means being sure everyone is involved. Here are some ways to be sure they all feel valued:

• Develop a mutual purpose and vision for your group. It is much easier for group members to become involved if they share a common goal and understanding.

• Create challenging and relevant meetings. In order for a group to grow, the meetings must take into account the needs of members so they will want to become involved.

• Aid relationships within the group. The key to creating unity lies within each member’s ability to get to know one another and feel comfortable with colleagues.

• Committed leadership. Leaders need to take interest and invest in the group members’ lives in order to build trust and commitment in the group.

http://www.ParagonPress.net – 318.868.3351 – #1 in printing, direct mail, design, social media, marketing services

 

The Advantages of a Price List

If your company doesn’t have a standard price list for its products and services, here are some reasons you may want to consider implementing one:

• It standardizes pricing. Everybody who enters your store or talks to one of your outside sales representatives receives identical pricing information.

• It serves as a great visual aid. When customers enter your lobby with questions about pricing, your customer service representatives can review the price list with them and explain any special deals or price breaks you might be offering. Plus it is a great leave-behind after a sales call.

• It makes discounts seem more real—and significant. By seeing your actual prices printed on paper, customers will gain a better appreciation for any discounts you provide.

• It enhances your image. Customers will see you as a vendor they can count on to be organized, professional, and on the ball.

http://www.ParagonPress.net . 318-868-3351

The Customer Is NOT Always Right :-)

Slow payers with small projects. Does this sound familiar with regard to your customer base? Many business owners gladly accept any kind of project that comes their way. Most find out that, as time goes by, their company is not growing into the type of business they wanted it to be in the first place. Rather than targeting a preferred clientele and crafting a marketing program to win the big accounts, it becomes easier to continue dealing with the slow payers and small projects.


If you are not happy with your customer base and the nature of the work you do, altering the types of accounts you serve along with their size and location can have a big impact on your bottom line. Analyze what it would really take to bring your business to the next level. Rather than letting your current customer base define you, use target marketing to determine who your customers should be.

Your first step is to identify your best and most profitable customers, whether you’re marketing to other businesses or to consumers. Make those customers the focus of your sales efforts. Business-to-business marketers should build a prospect list. The proper “contact sequence” for B2B sales is “call, mail, call.” First make the call, then follow up with a mailing piece, or even a personal visit. Identify your ideal prospects by category: medical centers, hotels, restaurants, etc.

Focus on the criteria that are important to you, such as the geography and size of the business. Then decide who your contact person should be.

If your business targets consumers, create a “target audience profile,” instead of a prospect list. If you own a home-decorating company, you may want to target more affluent homeowners. Your target audience profile might say, “Upper-class homeowners with incomes of $100,000 in the surrounding three ZIP codes.” Your profile will help you evaluate the costs you will spend on marketing and customer lead lists.

When you target your particular market, you will have a better chance of growing your business in the direction you want and into the kind of company that you initially envisioned.

http://www.ParagonPress.net – 318.868.3351 – Paragon Press Shreveport was recently ranked #1 for loyalty and satisfaction.

TEAM BUILDING Without Pulling Teeth

Many teambuilding events can feel more like a yearly visit to the dentist… nobody really wants to go, the experience can be rather miserable, and participants are frequently relieved when it’s over.


Here are a few tips for planning an event your team will look forward to attending:

• Choose a neutral facilitator. By not putting the boss in charge, you can often level the playing field and receive more interaction.

• Select a creative location off-site. While hotels and conference centers are traditional locations, you may want to consider creative alternatives such as coffee shops, outdoor parks, or museums.

• Plan with purpose. Define specific goals that you want to accomplish, and develop a guide for achieving them. Allow plenty of time for each objective—overloading your agenda can cause stress for everyone involved.

• Reduce unrealistic expectations. While you may have a list of 20 topics you would like to cover, select a small handful of objectives that can be thoroughly discussed in the time allowed. Take advantage of this opportunity to fully involve your team.

• Set clear objectives. Circulate an agenda before the meeting to give participants an idea of what is planned. Even if you’ve planned surprise events, block the time on your agenda to avoid possible schedule conflicts.

• Assign team-building-related tasks to small groups in advance. Allow each team to take ownership in their ideas and present them at the teambuilding event.

• Engage new perspectives. Invite professionals from outside your business to speak about their knowledge and experience.

• Feed their stomachs to fuel their minds. Select a variety of appetizing food, refreshments, and snacks to keep everyone energized.

• Break frequently. By allowing frequent opportunities to use -the bathroom, check voice mail, grab snacks, etc., you can reduce interruptions during your schedule of events.

• Respect the time. If your meetings are scheduled to wrap up by 4 p.m., make sure you follow suit. Optional events, such as happy hour or evening meals, should be structured loosely to allow your team to come and go as they please.

• Have fun! Just because it is a business meeting doesn’t mean it can’t be fun.

• Follow up. The end of a team-building event is really the beginning. Take thorough notes and follow up on your group’s discussions, concepts, and ideas. Establish a communication plan for posting the progress of initiatives that have been put into place. Seek ideas from your team for your next team-building event. Ask what they did and did not enjoy, and make the responses anonymous to receive the most honest feedback.

http://www.ParagonPress.net – 318.868.3351 – info@paragonpress.net

Radio Advertising TIPS

Has your company considered breaking into radio marketing?

Here are some things to consider before you take your business to the airwaves:

• Skip the details. In other words, keep the script as simple as possible. Use your airtime to generate excitement, not weigh listeners down with details. Reserve the details for your direct-mail marketing program.

• Forget rush hour. Instead, buy some time in the mornings or at midday. While rush hour may seem like the optimum time to advertise, your potential rush-hour audience members are more than likely in a hurry, have other things on their minds, and are less inclined to listen to advertising. You’ll get more airtime, and more attentive listeners for your money, if you stay away from rush hour.

• Buy when the market is soft. The first quarter tends to be a less expensive time to advertise, and a great time to lock in some quality airtime.

• More is better when it comes to radio ads. Your customers need to hear your ad a minimum of three times a week before it really makes an impression. In radio advertising, quantity is often more important than quality.

• Believe it or not, you may be able to keep your production costs very low. If you know what you want your ad to say, many radio stations will produce your ads for free, and possibly send them on to competing stations as a service to you.

http://www.ParagonPress.net – 318.868.3351